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Online Shop Help

Registering

The first time you place an order you have the option to register. By doing this you will be able to access your account, look at previous orders and the checkout process will be very fast. Please note we do not hold your credit card or PayPal details and we do not pass on any personal information to other companies. We may however contact you by email from time to time to advise you of new products or special offers. You may opt out of this at any time by clicking "unsubscribe".

Ordering

Ordering is easy, just click on the items you require choose a quantity, (the default is 1), and click "add to bag". When you have completed your order select "go to cart" where you can overview and edit your order before payment. If you are a registered trade customer you should select "purchase order" at this stage. Trade orders will be delivered either by our own vehicle or Fedex, customer orders can be collected if local, or delivered by Fedex.

If for any reason you would prefer not to order online we will gladly take you order over the phone or by email.

Carriage charges

We have a standard delivery charge for up to 1.99kgs £5.00, this is Royal Mail 2nd class. For orders weighing more than 2kgs the delivery is by courier and is £7.50, this option can also be chosen if you want to receive your order quickly. Orders over £90 in value are delivered free of charge.

If you are relatively local you may either collect or we regularly hold local events where we exhibit and sell our complete range of products. Or we have a large number of stockists who carry most of our range. Trade orders are delivered free of charge either by our own vehicle, or courier.

Trade orders

We welcome trade orders, so please contact us directly to open up an account. Trade customers may purchase online, but note the prices quoted will be retail. You will be invoiced at our trade prices and receive any discounts that may apply. It is important that you register online the first time you buy, so you may easily refer back to previous orders and the checkout is very fast. The minimum trade order is 36 jars.

Please note trade customers must select "purchase order" when you check out and your order number will be quoted on your invoice. Payment will be due via your account in the normal way.